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A bespoke
approach to
managing
your London
properties.

The service I provide:

I am Patrick McCool and I take care of the business of managing your property or properties.

All of it, so you don't have to. It is done for you.

I take a personal approach: to you, and to your tenants. This results in you getting what you want and everyone feeling looked after.

Tenants who feel looked after stay longer. This makes you money. This saves you money.

I've been doing this since 2011. Fifteen years of experience, a network built on trust, and a client base that has grown entirely by word of mouth.

I deliver a void-free, well managed approach to looking after your property. I assess the market, set the rental rate, find the tenants you want, look after them, and look after your property.

You and your tenants have one point of contact: me.

I am not an estate agent. This is a straight-talking, no-nonsense service. That is why it works.

I communicate directly with you, only when required. I keep you up to date. I provide solutions, not problems.

When the tenants have an issue, they have one person to contact: me. They get to know me, I get to know them. Professionally.

I solve their problems using my network of trusted tradespeople, built over fifteen years. I deliver the service they have been hoping for. They stay & pay. You don't have to worry. It is done.

Patrick McCool

The Renters' Rights Act: why it changes nothing for us

The new legislation has unsettled many landlords. It need not unsettle you.

The Renters' Rights Act was built to deal with a minority of bad actors: landlords who neglect properties, ignore tenants, or who used Section 21 as a substitute for proper management. If that has not been your approach, the Act is largely irrelevant to your day-to-day operations. What it does do is raise standards for everyone else.

I have always worked to a high standard in terms of response, communication, maintenance and the smooth running of the business of property lettings.

Tenant vetting

Every tenancy begins with rigorous vetting. Not a tick-box exercise, but actual verification. Banking records, employment confirmation, salary checks. We look at the evidence, not just the application. The right tenant in your property from day one is the single most effective risk management tool available. It always has been.

Records and documentation

From the first viewing onwards, everything is recorded. Communications, maintenance requests, inspections, responses. Good records prevent disputes, and when a challenge arises, they resolve it quickly. We have them. Our clients are always covered.

Energy efficiency

With EPC C ratings required for all privately rented properties by 2030, many landlords are facing an upgrade timeline. As an expert in residential energy efficiency, I can advise on practical, cost-effective routes to compliance, whether you are planning phased improvements now or need to understand where your property currently stands.

Maintenance

Over fifteen years I have built a trusted network of tradespeople covering every maintenance need, planned or unexpected. One call. It is dealt with.

What to do when you want your property back

You can still get your property back. The new legislation doesn't change that: it changes the process.

From 1 May 2026, the valid grounds are straightforward: you want to sell, you want to move back in, or there is a genuine problem with the tenant, i.e. significant rent arrears or serious anti-social behaviour. These are grounds any court will recognise, provided they are properly evidenced.

The landlords who struggle under the new rules are the ones who have been managing loosely: undocumented conversations, maintenance handled informally, nothing in writing. When they need to act, they can't prove their case.

Our clients don't have that problem. From the first viewing to the latest inspection, everything is on record. When action is needed, we are ready.

The best outcome is never needing to go to court.

A carefully vetted tenant who pays their rent reliably, reports issues promptly, and feels looked after is very unlikely to cause these problems.

This is not idealism or wishful thinking: it is fifteen years of good practice.

Thinking of selling?

If the time comes to sell, I can manage that process too.

Whether your property is tenanted or vacant, I have the experience to bring the right buyers to the table. We can avoid using estate agents. That means no additional relationships for you to manage. You make use of my knowledge of the property and the tenants, and I will be focused on your sale from start to finish.

A tenanted property can be an attractive proposition for the right investor buyer. Under the new legislation, landlords wishing to sell must give four months' notice and provide evidence of a genuine sale. This is a process I know well and can handle correctly, with full transparency for your tenants throughout.

Dr James, July 2022

You were recommended to me by one of your other clients in the summer of 2019. I was immediately impressed by your careful advice on how to get the property ready for rental. We followed your advice and the property rented within 2 weeks of going on the market. Since then the house has been a steady stream of revenue. I and the tenants have always appreciated your rapid response to any of our queries. I especially value your help in dealing with some of the more unexpected requests from the tenants.

We have very good retention of the tenants within the property and are charging competitive rent, which I think is down to the good service you provide.

In summary I feel that without your help we would have been unable to manage the property, so that it was a profitable endeavour during these challenging times.

Kelli, April 2023

Patrick is a very reliable & trustworthy manager. I've known Patrick for a long time and he took my property in Hackney under his wing approx 8 months ago.

Patrick thoroughly researched the rental market & advised the appropriate rent. I felt he was professional in his organisation & has a wide variety of tradesmen who respond quickly to any problems in the flat.

Patrick's advice was extremely useful & he made the process totally pain free. He makes you feel like everything is under control.

I would highly recommend Patrick & his services.

Alexander, September 2023

Patrick has managed six flats in London for us for nearly ten years. These flats are rented for around £36,000 PA so the tenants are generally educated and demanding people who are not shy about complaining if something is wrong.

Patrick has managed these clients with tact and politeness, but with firm fairness where required — it is this talent that has kept us dealing with him rather than a large and faceless management company.

Patrick is also responsible for finding new tenants when required. He organises everything from the photography to the required checks on references. On top of that when tenants change, Patrick has arranged proper in and out inspections along with photographic records to ensure that we can substantiate any claims.

Finally Patrick seems to have an inexhaustible supply of tradesmen who he calls on to fix any physical problem quickly and at a sensible price.

In short Patrick is effective, efficient, a pleasure to deal with and I cannot recommend him highly enough.

Contact me for more
information and help.

patrick@psmc.london 07932 061 732